Terms and Conditions for Cleaning Services

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Introduction

These Terms and Conditions govern the provision of cleaning services ("Services") by NJBee Cleaning Services ("the Company") to the client ("Client"). By booking our cleaning services, the Client agrees to these terms.
 

1. Services Provided

The Company offers a variety of cleaning services, including, but not limited to, regular cleaning, deep cleaning, and end of tenancy cleaning. A detailed description of the services to be provided will be agreed upon with the Client prior to each service.

 

2. Booking and Payment

Services can be booked by phone, email, website, or other methods. Payment must be made in full at least 48 hours prior to the scheduled service unless otherwise agreed upon. Accepted payment methods include cash, bank transfer, or payments made through our booking system.

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3. Cancellations and Rescheduling

• Cancellations made within 24 hours of our arrival will incur a full charge.

• Cancellations made within 48 hours of our arrival will receive a 50% refund.

• Cancellations made more than 48 hours in advance will receive a full refund, provided payment has been made prior to the notice.

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4. Access to Premises
The Client agrees to provide the cleaning staff with access to the premises on the scheduled day and time. If access is denied or delayed, the Client may be charged additional fees.

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5. Client Responsibilities

• The Client is responsible for ensuring that the areas to be cleaned are safe and free from hazards.

• Any valuable or fragile items should be properly secured by the Client before the cleaning service begins.

• The Client is responsible for tidying up before arrival, our services are set for cleaning rather than housekeeping.

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6. Liability

• The Company will take all reasonable care in performing the services. However, the Company is not liable for any damage to the Client's property unless it is caused by the Company's negligence which will be raised immediately if this occurs.

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7. Confidentiality

• The Company agrees to maintain confidentiality regarding any personal or sensitive information obtained while performing the cleaning services.
• Keys taken away are securely locked in a key vault in which only The Company has access to.

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8. Termination
Either party may terminate the agreement with 7 days' notice. Any outstanding payments for services rendered will remain due and payable.

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• 9. Amendments
The Company reserves the right to amend or modify these terms and conditions at any time. Any changes will be communicated to the Client prior to the provision of future services.

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